Hi, I’m Akeem,

Started in IT support—now learning to build the systems I used to troubleshoot.
Certified, curious, and coding with purpose.

My Approach

I solve problems with curiosity, code, and a calm mindset. Whether it’s debugging a system or building something from scratch, I focus on clarity, efficiency, and always putting the end user first.

My background in IT support taught me how to listen. Now, I’m learning how to build…cleanly, intentionally, and with empathy at the core

Experience

Co-Owner

  • Led daily operations and managed a team of 10+ staff, ensuring smooth workflows, effective training, and high customer satisfaction in a fast-paced environment..

  • Implemented and troubleshot POS and inventory systems, improving transaction accuracy and system uptime.

  • Oversaw vendor management, scheduling, and logistics, optimizing back-end processes to improve efficiency under pressure..

Year
2023 - 2025

Company
B&B Jerk Hut

Operations Support Specialist

  • Resolved 50+ weekly hardware/software issues across remote and hybrid environments, supporting Zume’s sustainable packaging tech and ensuring operational uptime.Informed customers weekly about BOLT Mobility's services, products and policies, ensuring clarity

  • Managed support ticketing tools and internal documentation to streamline workflows, improve resolution time, and reduce repeat issues

  • Collaborated with operations and engineering teams to escalate and resolve recurring system bugs

  • Led support process improvements and built internal knowledge bases to strengthen team efficiency and customer experience during operational transitions.

Year
2021 - 2022

Company
Zume

Customer Service Associate

  • Delivered fast, accurate assistance with purchases, returns, and product inquiries at the service desk

  • Supported daily operations serving well over 800 customers daily by maintaining smooth checkout flow and assisting with exchange/void transactions.

  • Worked closely with team leads to meet service goals and enhance the overall customer experience.

Year
2019 - 2021

Company
Fry Electronics